Club Membership frequently asked questions
How long can I use Club Membership before I have to pay for it?
The trial version of Club will run for 30 days before you need to pay for it.
Will Club Membership run on Windows 10?
Yes. Club will run fine on Windows 10.
Will Club Membership run on Vista?
Yes. You will need to install Club as an administrator and also run it as an administrator.
Will Club Membership run on Windows 7?
Can I import data from Excel or other programs?
Save your data from Excel as a CSV file.
Then from the File menu, select Import Data and then Text File. Match the field names to import.
Can I send form letters to my members?
The data is stored in an access database (location details shown at the top right hand corner of the screen) so you could mail-merge them into a
program like Word.
Can I use the program on another computer?
Yes. Just copy the main data file across (the location is shown towards the top right of the program screen).
I get an Unexpected Error, Number 13 in frmSplash when I start the program. How can I get rid of this?
It sounds as though you're using Vista. You will need to install Club as an administrator and also run it as an administrator.
If you're not sure which version of Windows you are running, follow the instructions here.
If you still get an error, go to the Help menu, select About and then click the debug button. Copy this information and email it to me so I can solve the problem for you.
I installed the program ages ago but have only just got round to looking at it. Is there any way I can extend my trial?
No, I'm sorry but this can't be done. But Club does come with a 60 day money back guarantee so you can use that to try out the program at no risk.
I can't send emails. I get an ActiveX error. What can I do?
This almost certainly means that the ActiveX control didn't get installed properly. Log on to your copy of Windows as a user with Administrative rights and re-run the setup program. In the very unlikely event that this doesn't solve the problem, please contact me for further assistance.
When I run the lists report, my copy of Internet Explorer is launched. What's happening?
For maximum flexibility, Club Membership displays all it's lists in Internet Explorer (or whatever your default broswer happens to be). This way you can view your reports before printing them, save them with a different file name or do whatever else you like with them. You can even load them into programs like Word and Excel so that you can tweak them further before printing them.
The labels I use aren't shown on the list. How can I add them?
Club Membership allows you to add new labels. Choose default settings, then change label type, then add another label size. It is a good idea to have a ruler handy before choosing this option. Because labels are still based in inches, Club needs you to enter label sizes in inches (sorry about this - I may add centimetres at a later date if there is enough demand). If you have a copy of Microsoft Word you can find all the sizes by using the Envelopes and Labels option. Choose Labels, then Options and select your labels from the Avery codes shown. Click Details to get all the sizes you need.
All our memberships start on the same date. Can I set Club Membership to enter this date for me automatically?
Yes. From the Options menu on the main screen, choose Membership default dates. You can then choose whether all memberships start from the date you first enter them into the program, from a set day of the month or from a set date in the year (such as the first of January).
All our memberships last for a set amount of time. Can I set Club Membership to calculate this for me automatically?
Yes. From the Options menu on the main screen, choose Membership default dates. You can then choose whether all memberships last for one year, for a set number of days or a set number of months.
I want to start a new sequence of membership numbers. Can I change the next membership number that Club Membership uses?
Yes. From the Options menu on the main screen, choose Reset auto number. You can reset the last number used, so Club will then use the next number when you add a new member.
I don't want to use the preset names for the various fields shown. Can I choose what is displayed instead?
Yes. From the Options menu on the main screen, choose Screen text. Simply type in the names you would prefer to be used.
I don't use all the different fields you use. Can I stop myself entering data into fields I don't want to use?
Yes. From the Options menu on the main screen, choose Include/skip fields. You can untick any fields you don't want to use.